How to guides and faqs

Yes, we do.

Our standard delivery time for non-custom items is 2 working days (UK) and 7-9 working days (International) although delays may happen due to Covid and Brexit. If you need your order urgently or for a specific date, please contact us first (UK only). Please note that there is a 3 day processing time for all orders and shipping times are calculated from dispatch.

Our returns policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange, unless your item is faulty. Our return address is: Tom's Studio Ltd. Unit N3 Marshall Way, Frome, BA11 2FB

Products can be returned for a full refund in an unused state in original packaging.

Our handmade products are made to last a lifetime and we are able to repair or replace every single part of our pens. As such, we offer a complimentary repair service should your pen need a little TLC or you are not happy with the functionality. Please contact if you need to discuss a repair.

If you would like to stock our products please get in touch and we'll send you our latest catalogue and price list.

Please email us at