Here in the studio, we pack and ship your orders as quickly as we can (often the same day), so if you’d like to make a change, just pop us an email at hello@tomsstudio.co.uk as soon as possible. If we catch your message in time, we’ll happily amend or cancel the order for you – whether that’s swapping an item, adding something or taking something out.

That said, because we’re pretty speedy, we can’t guarantee that we’ll see your request before your parcel’s been packed and dispatched. So it’s always best to double-check your basket before completing the checkout.

If your order has already been sent, don’t worry – you’re welcome to return any unused items once they arrive. You can find more about our returns process here.

We know how exciting it is waiting for your parcel goodies to arrive – and we’re here to help if you're wondering where it’s got to.

The easiest way to check the status of your order is by logging into your account. You can view your order history, tracking details (once your parcel has been dispatched), and more. Log into your account here.

Estimated delivery times

We ship from our studio in the UK and aim to get your order packed and on its way as quickly as possible. Once dispatched, delivery times are typically:

• UK: 1-2 business days
• Europe: 3-5 business days
• USA: 5-7 business days
• Rest of world: 8-10 business days

Please note, these are estimated shipping times provided by our couriers, and while we do our very best to get your parcel to you promptly, we sadly cannot guarantee delivery within these windows.

A note about customs

For international orders, your parcel may be held by customs before delivery. This process varies by country and can occasionally cause delays that are out of our hands. We appreciate your patience while your order makes its way through!

For full details on our delivery times, shipping methods, and everything else you might like to know, please visit our Shipping page.

We want you to get the very best out of your tools, and we’re always here to help if you have any questions or run into an issue.

First, you might like to take a peek at our Product Tips & TLC page – it’s packed with advice on how to look after your tools, use them to their full potential and troubleshoot common queries. 

Still need a hand?

If you can’t find the answer you’re looking for, don’t worry – just pop us an email at hello@tomsstudio.co.uk and we’ll be more than happy to help. The more details you can include (such as your order number, a description of the issue, or even a photo if that helps), the quicker we’ll be able to get things sorted for you.

Choosing the right ink can make all the difference to your writing experience, and it’s important to make sure your pen and ink are a good match.

You’ll find a handy compatibility chart on our Ink FAQs page to help guide you.