Returns

We are happy to accept returns on unused items in their original packaging within 30 days of delivery. To complete your return, we require a receipt or proof of purchase.

Please contact hello@tomsstudio.co.uk to begin your returns process.

 

Please note that the customer is responsible for the postage of any returning items (unless deemed faulty). We recommend a tracked or ‘signed for’ service as we do not accept liability for lost parcels.

 

Return items can be shipped to:
Tom's Studio, Unit N3 Marshall way, Frome, BA11 2FB, United Kingdom.

 

For international returns, please note: To avoid duties you MUST obtain a customs declaration and mark the package as "Returned goods" with ZERO commercial value. Please also write 'RETURN' on the parcel.

 

For order issues such as damaged, defective, or wrong items, please email us – we’d love to help!

 

Refunds

We aim to process all returns within 7 working days of the parcel arriving at our studio. If the return is approved, we will issue a refund to your original payment method. Once we have issued a refund, we will send you an email confirmation. Refunds may take up to 3 business days to process into your account.

 

Final sale

Gift Cards and personalised items are final sale and cannot be returned. Shipping costs are non-refundable. Refunds are issued to the original form of payment. Orders placed with a gift card are refunded as store credit to the original gift card.

 

Products purchased from stockists

If you have an order issue or any other enquiry, and your product was purchased from one of our stockists, please contact the shop it was bought from directly. If you are experiencing a product fault get in touch with our team directly.